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Question

Why will the website not remember my login details?

Answer

To save your login details, our website needs to create a "cookie" on your computer. This is perfectly safe and normal but your machine may be stopping this being created. We have found that the steps should resolve the issue

Add BarclaysStockbrokers.co.uk to your ‘Secure Sites'

Go to the ‘Tools' menu in Internet Explorer
Select ‘Internet Options'
In the new window go to the ‘Privacy' tab
Now select ‘Sites'
In the window that opens type in the text box ‘barclaysstockbrokers.co.uk'
Select ‘Allow' then ‘OK'

Add BarclaysStockbrokers.co.uk to your ‘Trusted Sites'

Go to the ‘Tools' menu in Internet Explorer
Select ‘Internet Options'
In the new window go to the ‘Security tab
Now select ‘Trusted Sites' and then select ‘Sites' just below this
In the window that opens type in the text box ‘https://apps.barclaysstockbrokers.co.uk'
Select ‘Add' then ‘OK'

Allow Cookies

  1. Go to the ‘Tools' menu in Internet Explorer
  2. Select ‘Internet Options'
  3. In the new window go to the ‘Privacy' tab
  4. Now select ‘Sites'
  5. In the window that opens type in the text box ‘barclaysstockbrokers.co.uk'
  6. Select ‘Allow' then ‘OK'
  7. Now select ‘OK' in the ‘Internet Options' window to close this down

Please note that if you save your login details and login to our site, but your session expires (after the standard 20 minutes of inactivity) your saved details will be lost. This is a security feature of our website.

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