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Question

How do I set a Memorable Word?

Answer

This is a feature that will allow those who have set a memorable word, to reset their password online if they forgotten it.  This means that if you forget your password, outside our opening hours you will be able to reset it, provided you have a memorable word set up.

You can set up a Memorable word by logging into your account.

Click 'Portfolio & Deal'

Select 'My details'

Enter your chosen Memorable word and chosen hint.

We hope you will find this new feature to be helpful and we'd be grateful for any feedback you have on this.

To learn how to update your memorable word, view this short How 2 video.

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