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Question

Why is the BARX platform not launching?

Answer

In order to assist you with accessing our website and online services, we may publish general technical support materials and common troubleshooting tips and provide technical support information. Such technical support information is provided for guidance only and we do not assume any legal responsibility for anyone acting on the information provided nor are we obliged to continue to publish or provide such information.
In particular we do not warrant or assume any responsibility for ensuring that the information is complete, up-to-date, accurate or necessarily appropriate to or takes into account fully your circumstances

Pop-up blockers can prevent the BARX platform from launching and can also inhibit some functions.

Taking the following steps will allow you to enable pop-ups for the Barclays Stockbrokers website for the relevant internet browser.

Internet Explorer 9, 10 and 11

  1. In your Internet Explorer window select the ‘Tools' menu
  2. Go to ‘Internet Options' and then select the Privacy Tab.
  3. Below select ‘Pop-up Blocker Settings'
  4. In the new window type ‘apps.barclaysstockbrokers.co.uk'
  5. Select ‘Add'
  6. Finally select ‘Close'
  7. Pop ups will now be allowed for our website

Firefox 5 and greater

  1. Within Firefox click on ‘Tools'
  2. Select ‘Options'
  3. Select the ‘Content' tab
  4. Select ‘Exceptions' next to ‘Block pop up windows'
  5. Type in apps.barclaysstockbrokers.co.uk and select ‘Allow'
  6. Now Select Close and then Ok.


Google Chrome

  1. Go to ‘Tools' (Shown as 3 horizontal lines in the top right hand corner of the screen)
  2. Select ‘Settings'
  3. Select ‘Show advanced settings' at the bottom of the screen
  4. Select ‘Content Settings'
  5. Select ‘Manage Exceptions' under Pop-Ups (located half way down the page of content settings)
  6. Type in apps.barclaysstockbrokers.co.uk and select ‘Allow'
  7. Now close all options windows
  8. Pop ups will now be allowed for our website

Safari

  1. Select ‘Safari' from the main toolbar of your browser window
  2. Select ‘Preferences' from the drop down window
  3. Once the Preferences window opens, click on the button for 'Security', located at the top of the window.
  4. In the section labelled "Web content", uncheck the option for "Block pop-up windows".
  5. Once the button is unchecked, close the Preferences window
  6. Pop ups will now be allowed for our website

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