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Question

Why am I always getting locked out of my password?

Answer

Passwords are case sensitive, this means that it is important you know whether your password is in UPPER CASE, lower case or a Combination Of Both.  

If you enter your password incorrectly 3 times (this is not successive), it will lock your account.  

If you have recently set up your account and do not yet have a password, have not yet set up a memorable word, or if we don't have an valid email address for you please contact us on 0800 279 6551 / 0141 352 3909. 

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