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Question

When I enter a stock name into the Deal tab, it opens in a new window and I can't get a price?

Answer

If you are using Internet Explorer and have the Security Settings set to high this will cause any stock code (epic code) entered into the deal tab to open in a new window.  This new window will 'stick' and you will not be able to progress any further.

We have found that the steps below can resolve the issue

Internet Explorer 8

  • Go to the ‘Tools' menu in Internet ExplorerSelect ‘Internet Options'
  • In the new window go to the ‘Privacy' tab
  • Now select ‘Sites'
  • In the window that opens type in the text box ‘barclays.co.uk'
  • Select ‘Allow' then ‘OK'
  • Now select ‘OK' in the ‘Internet Options' window to close this down

 Please ensure you restart your browser once you have completed the above steps

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