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What to do if I have forgotten my User ID?


If you have forgotten your User ID, call us on 0800 279 6551* or our local number 0141 352 3909*. If you are an Advisory client please contact your Advisor directly.

Our opening hours are:

07.30 - 19:00 Monday to Thursday
07.30 - 18.00 Friday
09.30 - 12.30 Saturday

(excluding Bank Holidays)


*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.

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