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Can I change my User ID?


We are unable to change User IDs unless it is for fraud prevention purposes i.e. the User ID has been stolen.  If this has happened to you, call us on 0800 279 6551* or our local number 0141 352 3909*.   If you are an Advisory client please contact your Advisor directly.

Our opening hours are:

07.30 – 19:00 Monday to Thursday
07.30 - 18.00 Friday
09.30 – 12.30 Saturday

(excluding Bank Holidays)

Please note that it is not possible to request a specific type of or specific characters in a User ID.

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