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Question

How can I withdraw cash?

Answer

Cash can be requested by BACS (3 working day payment), CHAPS (same day) or by a cheque. We do not offer Faster Payment facility.

- BACS instructions must be received before 4.00pm to be processed same day. There is no charge for this service and the money will credit your bank account in 3 working days.

- CHAPS instructions must be received before 1.30pm, if going to a non Barclays bank account. For payments to Barclays bank accounts the instruction must be received before 4.00pm to be actioned same day. There is a £25.00 charge for this facility. Note Once we have processed the CHAPS payment we can only guarantee the that funds will hit your bank account before close of business same day.

- Cheque requests must be received before 4.00pm to be processed same day. Cheques can then take up to 5 working days to arrive and can then take up to 5 working days to clear in your bank account.

Please note: Cheques can take up to 5 working days to clear in your bank account. BACS payments are free of charge and are deposited straight into your bank account as cleared funds within 3 working days of your request.

To request any of the above you can do this on our website once logged in (via Cash Manager), or by calling the Contact Centre. You can also write to Written Communications,Tay House, 300 Bath Street, G2 4LH. Please ensure that you sign your letter.

You can view our short educational video on how to withraw cash online by clicking here.

We can only send funds to your nominated accounts held with ourselves.

Please note that if we have received any recent funds from yourselves these will take 5 days to be classed as cleared funds therefore you will not be able to withdraw these funds until cleared. Sale proceeds will automatically settle to your portfolio, if you wish these sale proceeds to be sent to your bank account you must request this using the above methods.

 

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