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Question

Having problems making a debit card payment?

Answer

There are a number of things that can cause your payment to be unsuccessful:

• Card Type - we can only accept debit card payments. Payments from a credit card or Electron card cannot be accepted.

Address - the address your card is registered to should be the same as the one on our records. If they don't match, the system will automatically reject the payment.

• Payment Limit - Your card issuer may have set a limit on your card that blocks payments over a certain amount. You can get further information about payment limits from your card issuer.

If you are still having difficulties making a debit card payment, please call us on 0800 279 6551* / 0141 352 3909

 

*Calls to 0845 numbers from a BT residential line will cost no more than 4p per minute, plus 12.5p call set-up fee (correct as at November 2011). The price on non-BT phones may be different; please check with your service provider. You can only use these numbers if you are calling from the UK; if calling from outside the UK, please call +44 141 352 3909. Calls may be recorded to monitor the quality of our service, to check instructions and for security purposes.

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