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Question

How do I know when my shares have been sold and at what price?

Answer

You will receive confirmation immediately for most of your trades, whether it is by phone or online. Once the trade has been placed, you will receive either a confirmation message for the trade or an 'order number'. Where the trade is not placed immediately check 'Order Status' under ‘Deal' tab which will show when the order has been traded.

The ‘Account History' screen within the ‘Portfolio & Accounts' area will also provide an order confirmation for your records. We will also send you a contract note the business day after your trade is placed.

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